FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: All orders are shipped via Priority Mail and the fee is always only $2.95 per 4-pack!

Q: Should I refrigerate Phoenix Worms?
A: NO. Phoenix Worms can tolerate high temperatures but will have the best shelf life when stored at 50 to 60 degrees F. (We have even seen active worms after three months in their cup.)

Q: Should I leave the top off of my cup of Phoenix Worms to give them air?
A: NO. The special cup must be kept closed to ensure a long shelf life. Your Phoenix Worms will be able to breathe in their cup (we promise).

Q: What is the sawdust-like stuff in the cups? Is this food for the worms? Do I need to feed them anything?
A: The packing material is an organic medium but it is not food. Phoenix Worms must not be fed as this can foul the media and cause growth of bacteria, fungus, and other problems. Just add a few drops of water if the media/worms begin to appear too dry.

Q: How do I get the packing media off the worms? Is it harmful if my pet eats it?
A: Pour out the worms you plan to serve in a small dish and let them dry for a few minutes. The media will fall off the dry worms and you can easily blow away any residue that remains. If your pet should accidentally ingest any particles, they are harmless.

Q: How do you keep Phoenix Worms from climbing out of their dish?
A: Just make sure you serve dry worms in a dry dish. Any moisture will enable Phoenix Worms to climb!

Q: Some of my Phoenix Worms are turning dark. Are they dead or dying?
A: Usually the answer is no. Turning dark is natural as the worm matures so this is seen more often in the large size. Dark worms actually have the highest levels of calcium. We suggest that you feed any dark worms first while they are still wiggly. Note: Dark, still, worms are trying to pupate but can still be fed. If conditions are just right, you may have a black soldier fly emerge in 10-14 days. Animals LOVE to catch the fly and eat it, too!

Q: Can I buy Phoenix Worms at my local pet store?
A: Some pet stores carry our worms but lots of people still don't know about this new feeder. Help us spread the word! Email us the name and contact info for your local store and we'll contact them directly.

Q: Do you ship to Canada, the UK, European countries?
A: We currently ship to distributors in Canada and the UK who have obtained clearances to import these live insects. We are not able to ship directly to customers outside the United States due to customs restrictions. Contact us by email for specific information for your area.
 

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